FAQs

Q: Will I notice any interruption or change in service if I choose a third-party supplier?

A: No, no matter which supplier we help you choose, electricity and natural gas will still be delivered by the utility company.

Q: Whom do I contact in the event of an emergency or power outage?

A: You still call the local utility. The utility is responsible for maintenance and repair of poles and wires.

Q:What happens if my energy provider stops serving customers?

A:This is unlikely to happen. However, if it does, you will still be served by the local utility company and Titan Energy will help you choose another supplier.

Q: Who will the bill come from?

A: This depends on which supplier Titan helps you choose. Most energy suppliers are on a single bill system with the local utility, In this scenario, you would receive one bill for both supply and delivery from the local utility. With a handful of suppliers, you will receive two bills – one from the energy supplier and one from the utility.

Q: What happens if my energy provider stops serving customers?

A: This is unlikely to happen. However, if it does, you will still be served by the local utility company and Titan Energy will help you choose another supplier.

Q: If I exit a contract early, will I receive an early termination fee?

A: The majority of commercial contracts Titan offers do have some form of an early termination fee associated with them. We advise all customers to contact Titan before breaking any agreement early to verify what penalties will be assessed.